This course is designed for end-users, who may be executives working in Sales, Marketing, Inventory Control, or Customer Support departments, and who need to use Zoho CRM as part of their daily work. CRM users perform tasks such as tracking sales orders, managing leads, and converting leads to closed sales, with the objective of increasing the sales of the organization. Learners may be business owners, employees, or contractors.
In this course, learners will log into DJL Training's Zoho CRM training platform and experience "a day in the life" of a Zoho CRM user. The features covered in this course are available in the free edition of Zoho CRM. Upon completion of this course, learners will have the tools and resources to launch Zoho CRM for their business immediately.