DJL Training, Inc.
Increasing Efficiency and Productivity
 
 
 
 
 
 

Cancellation Policy

 
 

Private Businesses Courses

 

Open Enrollment Courses

 

Cancellations

 

You may cancel your course in writing, send an email to billing@djltraining.com, no less than 30 business days before the course begins.

 

You may cancel your registration in writing, send an email to billing@djltraining.com, no less than 7 business days before the course begins.

 

Refunds

 

To receive a refund (partial) you must cancel your course in an email to billing@djltraining.com, at least 30 business days before the class.


No refund will be issued, nor will an outstanding invoice be canceled, for cancellations received less than 30 business days before the class.

If cancelled at least 30 days before the class date, your course fee will be refunded less a 20% cancellation fee. The remaining balance of your course fee will be applied on a pro-rated basis to your next purchased course.


Books and other materials purchased on your behalf will be shipped to you at your expense.

 

To receive a refund you must cancel your registration in an email to billing@djltraining.com, at least 5 business days before the class.


No refund will be issued for cancellations received less than 5 business days before the class.

Your registration fee will be refunded less a 20% administrative fee and the cost of your book.


Books and other materials purchased on your behalf will be shipped to you at your expense.

 

Substitutes

 

If a registered learner can not attend a class and you would like to send a substitute, you must unregister and register the learners accordingly. You may do so up to the day before the class provided that the substitute learner meets the prerequisite requirements of the class.

 

If you need to cancel your registration less than 7 business days prior to the course start date, you may send a substitute instead of cancelling your registration. 

 

Timeliness

 

Learners should arrive 15 minutes prior to class time. Learners who arrive 30 minutes late to class, may not be admitted. Learners who arrive late or leave early, will not receive a Certificate of Completion.

 

Please arrive 15 minutes prior to class time. If you arrive 15 minutes late, your seat may be given to another learner on standby. If you arrive 30 minutes late to class, you may not be admitted. If you arrive late or leave early, you will not receive a Certificate of Completion.

DJL Training, Inc. | PO Box 72362 | Durham NC 27722 | www.djltraining.com | firstclass.djltraining.com

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