Aggie Technologies Support Services (ATSS)
Aggie Techologies provides protection, inventory management, preventative maintenance and other features important to businesses.
- 24/7 monitoring and alerting system
- Automatic hard drive cleanup
- Windows update review and installation
- Antivirus and antispyware protection
- Offsite data backup
- US-based immediate business hour helpdesk support
- Remote desktop access for end-users
- Support portal and customized knowledge base
Let’s face it, servers and desktops are going to eventually fail. Aggie Technologies will create a plan for when this happens to minimize the impact to your business.
Business-Class Internet Service
As part of our effort to support all aspects of your business, Aggie Technologies has partnered with Time Warner Cable Business Class, which allows us to offer internet services for all size clients.
Voice Over Internet Protocol (VOIP) Telephone Service
Voice Over IP phone service is a feature-rich, cost-effective option for businesses. Aggie Technologies has partnered with RingCentral and can handle all aspects of the transaction for our clients.
Hosted Email and Storage Solutions
Many businesses require the ability to share calendars and documents within their organization, as well as have email and calendars synchronized instantly with their phones, computers and tablet devices. Aggie Technologies offers this solution and will integrate the solution into your business.
Website Development and Hosting
Aggie Technologies can manage all aspects of your website including registration, hosting and development.
As the cost of face-to-face meetings increases, Aggie Technologies now offers professional video conferencing services to clients interested in hosting their own remote meetings.
One of the most frustrating things that happen when technology issues occur is dealing with customer support. Time is wasted when the support technician asks for information or gives instructions that the caller may not know or understand. Aggie Technologies will utilize our industry experience to interact with customer support to resolve issues more quickly while allowing business to continue, as staff are able to focus on their tasks.
Aggie Technologies was formed by two long-time friends with very similar backgrounds and principles. Charles Edgerton and Brian Scott met in 1979, and have maintained a close relationship throughout the years. Both joined an IT support franchise, Computer Troubleshooters, and quickly learned that traditional IT support has not served the independent business community.
“Outside of large scale businesses that have their own in-house staff, IT support has traditionally been having somebody to call when things are broken” says Brian. “That’s better than nothing, but we believe in being proactive…i.e. you call us to keep your devices from breaking. And by the way, develop a plan of action for if it does.”
With this philosophy, Aggie Technologies has fostered partnerships with several vendors to deliver custom solutions to its client base. Operating offices in Atlanta, GA and Durham, NC, Aggie Technologies serves a myriad of businesses; from interior designers to churches, child development centers to RV dealerships, and law offices to medical practices. Through the implementation of cloud technology into our offerings, we can serve customers anywhere in the United States, even off-shore locations. If there is a solid internet connection, they can cover you.
Aggie Technologies welcomes the opportunity to serve your business. Please visit their website for service and support offerings. If you have questions or desire more information, please visit www.aggietech.us, or call (800) 657-1502.