DJL Training, Inc
DJL Training, Inc
Increasing Efficiency and Productivity

COVID-19 Alert: We've moved our classes online

Upcoming Classes

DJL Training Offers Free Training to the Public

Our public classes are...

Free or Low Cost

Online or Onsite

Live or Recorded

Online Training

Attend our free and low-cost, live and on-demand classes on your laptop or tablet from virtually anywhere. Online classes are scheduled on Tuesdays and Thursdays at 1:00 pm - 3:00 pm EDT. Class titles and registrations are announced one week in advance.

Onsite Training

Onsite classes are temporarily suspended due to the COVID-19 outbreak.

Virtual Office Hours

Q&A with subject matter experts in real time via voice or chat during our free virtual office hours. Virtual Office Hours are scheduled immediately after online training.

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Looking for Microsoft training for your business?

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Virtual Instructor-led Training

Our VILT program is...

Innovative

Collaborative

Adaptive

Our Favorite VILT Features

Two-way Screen Sharing

Instructor monitors learners' progress with two-way screen sharing

Chat

Private and public conversations between and among instructors and learners

Open Mic

Monologues become dialogues as learners participate in group discussions in real time via telephone or computer microphone

Whiteboard

Collaborative drawing/writing tool to make training visually engaging

Online Note Taking

Learners make online notes during training to increase their understanding of key concepts.

Polls and Q&A

Assessments during training sessions encourage trainees to ask questions

Breakout Groups

Instructor can divide learners into smaller groups for collaboration

Reduced Costs

No rentals, no flights, no meals, no cars, no facilities, and no hotels when you go digital

Desktop App 

Learners who prefer Edge or Safari, instead of Chrome browser, can download our desktop app and access our live sessions seamlessly

Engagement Analytics

Training impact is measured using data on engagement levels, poll results and other feedback

Evaluation and Survey

Interactive surveys assess learners' knowledge and measure their interest while ensuring impactful learning

Content Library

Learners download handouts and exercise files from our online knowledge base

Certificates of Completion

Learners are awarded with a sense of achievement

We have the employee training you're looking for

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Public Training Calendar

Offering 4-6 hours of free training each week

Free Training

Low Cost Training

Virtual Office Hours

Sessions with no registrations are subject to change based on demand

Need private training for your staff?

Contact Us

Monthly Support Plans

Select the plan that works for you

No contracts

No commitments

Switch plans anytime

LEVEL 1

$0

/learner/month

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...

Virtual Office Hours

Weekly online Q&A scheduled after online training

Recorded Sessions

Playback recorded online training sessions

Public Knowledge Base

Browse our public collection of helpful internet links

Community Forums

Post a question in our public community forum

LEVEL 2

$15

/learner/month

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Everything in Level 1 +

Email Support

Get your Microsoft Outlook and Windows questions answers privately by our subject matter experts

Private Knowledge Base

Access our private collection of how-to articles on Microsoft Outlook and Windows

Microsoft Office

Supported applications include Outlook and Windows

LEVEL 3

$25

/learner/month

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Everything in Level 2 +

Telephone Support **

One-on-one telephone support 

Remote Assistance **

One-on-one video conferencing and screen sharing

Technical Helpdesk

Submit tickets, monitor the status of your tickets, view your old tickets and tickets created by your co-workers

Microsoft Office

Supported applications include Access, Excel, PowerPoint, and Word

Extended Support Hours

Evening hours available for telephone and remote assistance

* We are offering a 90% discount for our FirstClass support due to the coronavirus outbreak.
** You can schedule four 1-hour telephone and remote assistance sessions (4 hours combined total) in a 30-day period.

Frequently Asked Questions

How long are your contracts?
You are not bound by any contracts or commitments. Our Business Class and First Class plans are pay-as-you-go monthly services.
What type of payment do you accept?
We accept payment via VISA, MasterCard, American Express, and PayPal.
Do you offer any discounts?
Our regular rate for First Class support is $125 per hour with a 2-hour minimum. In light of the COVID-19 outbreak, we are offering a 90% discount on our First Class support plan.
What are your First Class support hours?
The default hours for First Class support is 9:00 AM - 4:00 PM.
Do you offer support during evening hours?
Yes. Evening hours are considered on a case-by-case basis, at no additional charge.
Can I upgrade/downgrade anytime?
Yes. Since there are no contracts, you can cancel or change your plan anytime. Cancellations and downgrades are effective at the end of your plan month.

Everything you need and nothing you don't

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DJL Training, Inc. | PO Box 72362 | Durham NC 27722 | www.djltraining.com | firstclass.djltraining.com

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