Virtual Instructor-led Training (VILT)

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Why Choose DJL Training

Our VILT program is...




Why Choose DJL Training

DJL Training is changing the way remote learners experience live online training

Just-in-time Training Live Stream Training Virtual Instructor-led Training
 Two-way Screen Sharing
Two-way Audio
Two-way Video
Class Monitors
 Short Lead Time
Help Ticket System -- 
Certificate of Completion

Why Choose DJL Training

In our cloud-based Learning Management System (LMS), learners enjoy the following features... Live

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Features and Benefits








Just in Time


Virtual Classroom

Online seminar

For Individuals

Two-way Screen Sharing

Instructor and Class Monitors view each learners' progress with simultaneous two-way screen sharing


Two-way Audio

Monologues become dialogues as learners participate in group discussions via computer microphone

Optional at end of class

Two-way Video

Learners can enable their webcam for two-way video with the instructor


Class Monitors

A Class Monitor is assigned to help ensure learners' success in class

Per 10 learners

Per class

Per class


Assessments during training sessions encourage trainees to ask questions




90-Day Support

Learners post questions to our subject matter experts in private discussion forums in our Learning Management System

Downloadable Exercise Files

Learners exercise download files used in class

After webinar

As applicable

Private Chat

Learners can chat privately with the instructor and class monitors



Class Chat

Learners can chat freely with their fellow learners

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Help Ticket

Learners create help tickets to request individual assistance during the class




Collaborative drawing/writing tool to make training visually engaging

Interactive Polls

We use polls to increase collaboration, promote critical thinking, and boost information retention

Breakout Groups

Instructor can divide learners into smaller groups for collaboration



Online Resources

Learners access links and resources in our Learning Management System

I think I should separate resources and manuals because you only get a manual in the virtual classroom

Online Note Taking

Learners make online notes during training to increase their understanding of key concepts

Engagement Analytics

Training impact is measured using data on engagement levels, poll results and other feedback


Class Evaluations

Interactive surveys assess learners' knowledge and measure their interest while ensuring impactful learning

Certificate of Completion

Learners are awarded with a sense of achievement

Certificate of Attendance

Certificate of Attendance

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Virtual Training

Learners login to our virtual classroom and virtual computer lab for live, synchronous, hands-on training with DJL Training instructors from virtually anywhere. 

Self-paced Training

Our asynchronous, self-paced training gives learners access to an on-demand training solution that uses the same course content as our live online instructor-led training. Training is available 24/7 allowing learners to pick the best time to learn. Learners follow step-by-step instructions to complete training exercises.

Mentored Training

Our mentored training is a blend between our virtual and self-paced training. Classes are asynchronous giving learners the flexibility to learn on their own schedule within certain timeframes. Mentored classes also include synchronous sessions for live interactive Q&A with the instructor.

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Public Training Calendar

Offering 4-6 hours of free training each week

Free Training

Low Cost Training

Virtual Office Hours

Need private training for your staff?

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Monthly Support Plans

Select the plan that works for you

No contracts

No commitments

Switch plans anytime




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Virtual Office Hours

Weekly online Q&A scheduled after online training

Recorded Sessions

Playback recorded online training sessions

Public Knowledge Base

Browse our public collection of helpful internet links

Community Forums

Post a question in our public community forum




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Everything in Level 1 +

Email Support

Get your Microsoft Outlook and Windows questions answers privately by our subject matter experts

Private Knowledge Base

Access our private collection of how-to articles on Microsoft Outlook and Windows

Microsoft Office

Supported applications include Outlook and Windows




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Everything in Level 2 +

Telephone Support **

One-on-one telephone support 

Remote Assistance **

One-on-one video conferencing and screen sharing

Technical Helpdesk

Submit tickets, monitor the status of your tickets, view your old tickets and tickets created by your co-workers

Microsoft Office

Supported applications include Access, Excel, PowerPoint, and Word

Extended Support Hours

Evening hours available for telephone and remote assistance

* We are offering a 90% discount for our FirstClass support due to the coronavirus outbreak.
** You can schedule four 1-hour telephone and remote assistance sessions (4 hours combined total) in a 30-day period.

Frequently Asked Questions

How long are your contracts?
You are not bound by any contracts or commitments. Our Business Class and First Class plans are pay-as-you-go monthly services.
What type of payment do you accept?
We accept payment via VISA, MasterCard, American Express, and PayPal.
Do you offer any discounts?
Our regular rate for First Class support is $125 per hour with a 2-hour minimum. In light of the COVID-19 outbreak, we are offering a 90% discount on our First Class support plan.
What are your First Class support hours?
The default hours for First Class support is 9:00 AM - 4:00 PM.
Do you offer support during evening hours?
Yes. Evening hours are considered on a case-by-case basis, at no additional charge.
Can I upgrade/downgrade anytime?
Yes. Since there are no contracts, you can cancel or change your plan anytime. Cancellations and downgrades are effective at the end of your plan month.

Everything you need and nothing you don't

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DJL Training, Inc. | PO Box 72362 | Durham NC 27722 | |

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