We Bring the Classroom to You

Train From Work or Home







Live Online Training

Learners login to our virtual classroom and online lab for live, synchronous, hands-on training  with DJL Training instructors from virtually anywhere. 

On-demand Training

Our asynchronous, on-demand training gives learners access to a self-paced training solution that uses the same course content as our live online instructor-led training. Training is available 24/7 allowing learners to pick the best time to learn. Learners download exercise files to follow step-by-step instructions. 

Mentored Training

Our mentored classes are a blend between live online training and on-demand training. Classes are scheduled for asynchronous, self-paced learning and include live, synchronous sessions for interactive Q&A with the instructor.

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Virtual Instructor-led Training

Our VILT program is...




Our Favorite VILT Features

Two-way Screen Sharing

Instructor monitors learners' progress with two-way screen sharing


Private and public conversations between and among instructors and learners

Open Mic

Monologues become dialogues as learners participate in group discussions in real time via telephone or computer microphone


Collaborative drawing/writing tool to make training visually engaging

Polls and Q&A

Assessments during training sessions encourage trainees to ask questions

Breakout Groups

Instructor can divide learners into smaller groups for collaboration

Reduced Costs

No rentals, no flights, no meals, no cars, no facilities, and no hotels when you go digital

Online Note Taking

Learners make online notes during training to increase their understanding of key concepts.

Engagement Analytics

Training impact is measured using data on engagement levels, poll results and other feedback

Evaluation and Survey

Interactive surveys assess learners' knowledge and measure their interest while ensuring impactful learning

Content Library

Learners download handouts and exercise files from our online knowledge base

Certificates of Completion

Learners are awarded with a sense of achievement

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Public Training Calendar

Offering 4-6 hours of free training each week

Free Training

Low Cost Training

Virtual Office Hours

Sessions with no registrations are subject to change based on demand

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Monthly Support Plans

Select the plan that works for you

No contracts

No commitments

Switch plans anytime




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Virtual Office Hours

Weekly online Q&A scheduled after online training

Recorded Sessions

Playback recorded online training sessions

Public Knowledge Base

Browse our public collection of helpful internet links

Community Forums

Post a question in our public community forum




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Everything in Level 1 +

Email Support

Get your Microsoft Outlook and Windows questions answers privately by our subject matter experts

Private Knowledge Base

Access our private collection of how-to articles on Microsoft Outlook and Windows

Microsoft Office

Supported applications include Outlook and Windows




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Everything in Level 2 +

Telephone Support **

One-on-one telephone support 

Remote Assistance **

One-on-one video conferencing and screen sharing

Technical Helpdesk

Submit tickets, monitor the status of your tickets, view your old tickets and tickets created by your co-workers

Microsoft Office

Supported applications include Access, Excel, PowerPoint, and Word

Extended Support Hours

Evening hours available for telephone and remote assistance

* We are offering a 90% discount for our FirstClass support due to the coronavirus outbreak.
** You can schedule four 1-hour telephone and remote assistance sessions (4 hours combined total) in a 30-day period.

Frequently Asked Questions

How long are your contracts?
You are not bound by any contracts or commitments. Our Business Class and First Class plans are pay-as-you-go monthly services.
What type of payment do you accept?
We accept payment via VISA, MasterCard, American Express, and PayPal.
Do you offer any discounts?
Our regular rate for First Class support is $125 per hour with a 2-hour minimum. In light of the COVID-19 outbreak, we are offering a 90% discount on our First Class support plan.
What are your First Class support hours?
The default hours for First Class support is 9:00 AM - 4:00 PM.
Do you offer support during evening hours?
Yes. Evening hours are considered on a case-by-case basis, at no additional charge.
Can I upgrade/downgrade anytime?
Yes. Since there are no contracts, you can cancel or change your plan anytime. Cancellations and downgrades are effective at the end of your plan month.

Everything you need and nothing you don't

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DJL Training, Inc. | PO Box 72362 | Durham NC 27722 | www.djltraining.com | firstclass.djltraining.com

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