Microsoft Outlook 2019

Our Outlook 2019 courses will give learners a comprehensive understanding of the features and uses of Outlook 2019. We offer Outlook training for everyone from novices to power users.

Part 1 of 2

Outlook 2019 ​Part 1

Outlook 2019 Part 1 is intended for people who have a basic understanding of Microsoft® Windows® and need to know how to manage email communications, contact information, calendar events, tasks, and notes. This course will cover send, receive, and manage email messages, manage contact information, schedule appointments and meetings, and customize the Outlook interface.

To ensure success in this course, learners should be familiar with using personal computers and should have experience using a mouse and keyboard. Learners should also be comfortable working in the current version of Windows, be able to open and close applications, navigate basic file structures, and manage files and folders.

6 hours

Course ID: OUT19-P1

Available Services
Delivery Options
Technical Info

Learning Modules

101: Getting Started with Outlook 2019
For learners who wish to learn how to navigate the interface and perform basic email functions like creating and sending an email, reading and responding to an email, and even printing or deleting an email. In this module, learners will navigate the Outlook interface, read, respond, delete, and print messages, and Access Outlook help.
102: Formatting Messages

For learners who wish to learn how to sure that their messages are free of spelling and grammatical errors, as well as apply basic formatting, and send professional looking messages. In this module, learners will use the address book to add recipients, check spelling and grammar and apply formatting to message content.
103: Working with Signatures and Attachments
For learners who wish to learn how to work with attachments in email and create an email signature. In this module, learners will attach files to messages, add images, SmartArt, and themes to email messages, and use stationery, themes, and signatures in messages, and use the screenshot tool.
104: Customizing Message Options
For learners who wish to learn how to use the available reading and responding options. In this module, learners will customize reading options, customize message responses with voting and tracking options and recall, and resend previously sent messages.

105: Organizing Messages, Part 1
For learners who wish to learn how to find emails and quickly respond to them, or use visible reminders to identify emails that require a response at a later time. In this module, learners will manage messages for future action by using categories, flags, and commands, and organize messages using folders.

Related Module: OUT19-202: Organizing Messages, Part 2

106: Managing Contacts, Part 1
For learners who wish to learn how to create, modify, and manage contacts. In this module, learners will create and edit contacts, and view, search, and print contacts.

Related module: OUT19-206: Managing Contacts, Part 2

107: Working with the Calendar, Part 1
For learners who wish to learn how to use the calendar environment to communicate and interact with other users. In this module, learners will view the calendar, create and manage appointments, schedule meetings, and print the calendar.

Related module: OUT19-205: Working with the Calendar, Part 2

Available Services

Available Services

The following services are available to ensure your learners' success!


Measure your learners' knowledge of course material before training

User Forums

Learners Q&A with their instructor in private user forums


Measure your learners' knowledge of course material after training

Certificate of Completion

Learners download a certificate upon successful completion of the course

Skill Builders

Immediately after the concept discussion, learners complete real-world exercises by following detailed, step-by-step guidance from the instructor

Skill Sharpeners

Learners complete additional in-class, hands-on exercises with moderate assistance from the instructor

Skill Challengers

In this graded exercise, the instructor tests learners’ skills by describing the correct results without providing specific instructions on how to achieve them

Skill Masters

In this graded exercise, learners demonstrate their skills and creativity to achieve the results they envision based on generic instructions

Micro Quizzes

Enhance the transfer of learning with micro quizzes designed to boost your training ROI

Video Conference

Learners interact with their instructor in live video

Open Lab

An instructor will answer learners' spontaneous software questions at your place of business

eLearning Content

Learners access eLearning content anytime, anywhere

Video Library

Learners access training videos anytime, anywhere

Deskside Support

Learners receive onsite follow-up support

Upon request, the instructor will sign a non-disclosure agreement so learners can open working files during training.

Delivery Options

Online Delivery Options

Let us help you choose the right delivery option to optimize your time and money.

Live Training

Live, synchronous, hands-on training in our instructor-led training portal


Live seminar-style training designed to maximize class size and minimize employee downtime

On-demand Training

Self-paced, asynchronous training available 24/7 allowing learners to pick the best time to learn

Open Lab

Spontaneous, unstructured Q&A session for learners

Mentored Training

Asynchronous on-demand training with live, synchronous Q&A sessions for learners
Technical Info

Technical Information

In our Training Portal, learners access DJL Training laptops for live online hands-on training.

System Requirements

Learners' PCs should meet the following requirements: 

  • 2 GB of available hard disk space 
  • SVGA monitor at 1024 × 768 or higher resolution
  • A version of Windows support by Microsoft
  • The latest version of Chrome browser (preferred browser)

Dual Screens

For the best learning experience in our instructor-led training portal, we recommend learners use two screens for training.

  1. On the Remote Lab screen, learners will complete training exercises under the watchful eye of their instructor.
  2. On the Virtual Classroom screen, learners will see and hear their instructor as they follow the instructor's step-by-step directions. The virtual classroom screen can be a big screen in a conference room or a learner's second monitor.

Instructor-led Portal System Check

Our system check will check the readiness of your learners' browser, internet connectivity, screen resolution, microphone and camera. The test link will be provided to you prior to your class.

Training Manual

Recommended book - OUT16 Part 1 (LO)

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