Microsoft Outlook 2019

Our Outlook 2019 courses will give learners a comprehensive understanding of the features and uses of Outlook 2019. We offer Outlook training for everyone from novices to power users.

Part 2 of 2

Outlook 2019 ​Part 2

Outlook 2019 Part 2 builds upon the foundational knowledge presented in Outlook 2019 Part 1 and is intended for people who have a basic understanding of Microsoft® Windows® and want to know how to use Outlook’s advanced features to manage their email communications, calendar events, contact information, search functions, and other communication tasks. In this course, learners will customize command sets, configure mail accounts, set global options, perform advanced searches, apply filters to intercept mail and control spam, create rules to automate many management tasks, work with calendars and contacts, manage tasks, protect data with archiving and data files, as well as share and delegate access to workspaces.

To ensure success in this course, learners should have completed Outlook 2019 Part 1 or have equivalent knowledge and experience.

9 hours

Course ID: OUT19-P2

Available Services
Delivery Options
Technical Info

Learning Modules

201: Modifying Messages and Setting Global Options
For learners who wish to learn how to insert advanced characters and objects in email, modify message settings and options, configure global Outlook options, and customize the Outlook interface. In this module, learners will use Outlook's advanced character and formatting options, configure advanced mail functions, modify global settings, and customize the application's interface to suit their work style and personal preferences.
202: Organizing Messages, Part 2

For learners who wish to learn how to use grouping, sorting, filtering, and searching to manage messages. In this module, learners will group and sort messages, filter and manage messages, and search Outlook items.

Related module: OUT19-105: Organizing Messages, Part 1

203: Managing Junk Mail

For learners who wish to learn how to manage their mailbox size by creating a junk mail filter and a safe recipients list. In this module, learners will learn how to manage their mailbox size.
204: Automating Message Management
For learners who wish to learn how to create rules to performs actions automatically when specific conditions are met, including sending an out-of-office message or sending recurring emails to team members, and more. In this module, learners will use the automatic replies feature, use the Rules Wizard to organize messages, and create and use Quick Steps.
205: Working with the Calendar, Part 2

For learners who wish to learn how to use calendar management tools including calendar groups, free/busy options, automatic meeting response options, multiple calendars. In this module, learners will set advanced calendar options, create and manage additional calendars, and manage meeting responses.

Related module: OUT19-107: Working with the Calendar, Part 1

206: Managing Contacts, Part 2

For learners who wish to learn how to import and export contacts, use electronic business cards, forward contacts, and manage contacts. In this module, learners will use some of Outlook's advanced management options.


Related module: OUT16-106: Managing Contacts, Part 1

207: Working with Tasks
For learners who wish to learn how to create, manage, and assign tasks. In this module, learners will create, assign, and manage tasks.
208: Delegating Your Outlook Workspace
For learners, i.e. managers, who wish to learn how to set delegate access permissions for their Outlook workspace to other people, i.e., administrative support personnel. In this module, learners will learn how to set folder sharing permissions, and enable others to send emails and create and respond to meeting requests on their behalf.
209: Archiving Your Mailbox
For learners who wish to learn how to manage their mailbox size by archiving. In this module, learners will use archiving to manage mailbox size, back up Outlook items, and change data file settings.
Available Services

Available Services

The following services are available to ensure your learners' success!


Measure your learners' knowledge of course material before training

User Forums

Learners Q&A with their instructor in private user forums


Measure your learners' knowledge of course material after training

Certificate of Completion

Learners download a certificate upon successful completion of the course

Skill Builders

Immediately after the concept discussion, learners complete real-world exercises by following detailed, step-by-step guidance from the instructor

Skill Sharpeners

Learners complete additional in-class, hands-on exercises with moderate assistance from the instructor

Skill Challengers

In this graded exercise, the instructor tests learners’ skills by describing the correct results without providing specific instructions on how to achieve them

Skill Masters

In this graded exercise, learners demonstrate their skills and creativity to achieve the results they envision based on generic instructions

Micro Quizzes

Enhance the transfer of learning with micro quizzes designed to boost your training ROI

Video Conference

Learners interact with their instructor in live video

Open Lab

An instructor will answer learners' spontaneous software questions at your place of business

eLearning Content

Learners access eLearning content anytime, anywhere

Video Library

Learners access training videos anytime, anywhere

Deskside Support

Learners receive onsite follow-up support

Upon request, the instructor will sign a non-disclosure agreement so learners can open working files during training.

Delivery Options

Online Delivery Options

Let us help you choose the right delivery option to optimize your time and money.

Live Training

Live, synchronous, hands-on training in our instructor-led training portal


Live seminar-style training designed to maximize class size and minimize employee downtime

On-demand Training

Self-paced, asynchronous training available 24/7 allowing learners to pick the best time to learn

Open Lab

Spontaneous, unstructured Q&A session for learners

Mentored Training

Asynchronous on-demand training with live, synchronous Q&A sessions for learners
Technical Info

Technical Information

In our Training Portal, learners access DJL Training laptops for live online hands-on training.

System Requirements

Learners' PCs should meet the following requirements: 

  • 2 GB of available hard disk space 
  • SVGA monitor at 1024 × 768 or higher resolution
  • A version of Windows support by Microsoft
  • The latest version of Chrome browser (preferred browser)

Dual Screens

For the best learning experience in our instructor-led training portal, we recommend learners use two screens for training.

  1. On the Remote Lab screen, learners will complete training exercises under the watchful eye of their instructor.
  2. On the Virtual Classroom screen, learners will see and hear their instructor as they follow the instructor's step-by-step directions. The virtual classroom screen can be a big screen in a conference room or a learner's second monitor.

Instructor-led Portal System Check

Our system check will check the readiness of your learners' browser, internet connectivity, screen resolution, microphone and camera. The test link will be provided to you prior to your class.

Training Manual

Recommended book - OUT16 Part 2 (LO)

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