Listen to What Our Customers Have to Say...
Read What Our Customers Have to Say...
"DeLisa is a true asset to our organization"
On Friday May 30th, I [requested] Excel assistance from DeLisa Lee. [She] quickly understood the situation and agreed to come to my office to provide extensive one-on-one Excel assistance. Let me explain how important this was: the Assistant Administrator for [our division] needed some charts generated in preparation for a meeting with the Agency's Deputy Administrator. DeLisa dropped what she was doing, came to my office, and spent the next 7 hours working with me to generate 2 very detailed Excel data tables and 18 Excel charts. We had to start from scratch manually entering the data into Excel based on screenshots of Lotus Notes views. As you can imagine, since this was for the Deputy Administrator, the stress level for my boss, [Ben], was fairly high which translated into a high stress level for me. Throughout it all DeLisa kept her cool and provided the guidance needed to complete the job. Let me re-phrase that. DeLisa provided more than guidance. DeLisa provided the hands-on data manipulation and subject matter expertise that this project required. And she worked with me (through lunch) until a little after 5:00 pm.
DeLisa is one of those rare individuals that can take what would appear to be an almost achievable challenge and turn it into a "doable" project. Her ability to grasp Ben's requirements and quickly outline a path forward was impressive and ended up saving the day. As a result, Ben received a glowing email from the Deputy Assistant Administrator this morning who expressed her appreciation for the Excel charts.
DeLisa is a true asset to [our organization], and by extension, the entire RTP campus. Her knowledge of desktop business tools is outstanding, but even more impressive is her customer service attitude, her professionalism, and her willingness to go the extra distance to help accomplish the mission of [our agency].
- Chanya H.
"Ace in the hole"
I [have] taken two computer courses taught by DeLisa J. Lee, IT Trainer. She has been able to answer every question that the class [has] come up with. I needed help with my spreadsheet, so even though Ms. Lee was not on the help desk staff, I called her. She was more than willing to help. She talked me through the step-by-step process of creating “macros” so that I could show or hide columns. When we were done, the buttons she helped me create were as easy to use as the light switch on the wall. I never could have completed my assignment without her help. Nothing seemed to phase her. Not even when I would call her back after I had messed up something. Throughout the process, her in-depth knowledge of the software was complemented by her "Is there anything else I can do for you" attitude. Not only did she help me with that spreadsheet, but I know I have a computer “ace in the hole” if I need her. Thank you for this opportunity to share with you the wonderful experience I had working with Ms. Lee.
- Ken L., SPHR
"I found the class to be highly useful and informative."
Thanks so much for all you have done to make this Excel class a success! I very much appreciate your advance planning and distribution of the class materials. I have found the class to be highly useful and informative... . Additionally, you keep the interest of the class so that the time passes quickly! Your teaching ability and style are well-suited to teaching computer-oriented courses. This is an example of some of the finest I have seen.
- Nash G., PhD, PE, DEE
"Expertise and guidance..."
Thanks so much for your support with my PowerPoint presentation. I was frustrated with the presentation and couldn't figure out why it didn't look like I wanted. With your expertise and guidance, I think it will now accomplish what I had hoped and more. I appreciated your patience, which I am sure was tested by my ineptness. Your training and suggestions have enabled me to do more with PowerPoint than I ever imagined. Thank you again for your great support!!!
- David M.
You have always been helpful and an excellent trainer!
- Cynthia G., PhD
"The progress we made was very impressive."
Just a brief note to let you know that I really appreciate the one-to-one lessons on MS Access DeLisa gave to me. I am currently developing a Toxicogenomic Database. The progress we made during a few one-to-ones was very impressive. She is an excellent teacher who has in depth of knowledge about the MS Office and goes extra miles to help my project in very efficient ways. I am very pleased [with] her help.
- Wenjun B., PhD
"I have enjoyed attending your classes"
I have enjoyed attending your classes and have benefited a lot from all the help that you gave me when I was struggling to migrate from Lotus 1-2-3 to Excel.
- Ravi N .
"Our organization is fortunate"
This morning I took a Lotus [Notes] class with DeLisa Lee. She was very professional, courteous, and able to communicate instructions that allowed me to learn quite a lot in a short period of time. I appreciate the opportunity to be able to take this class with DeLisa. [Our organization] is fortunate to have someone of her knowledge, caliber and professionalism to instruct their employees. Thanks again.
- Brenda S.
"You are one of the best IT trainers"
You have a great work ethic and you are very knowledgeable in the field. You are one of the best IT trainers I have worked [with] in a long time and I am not just saying that as they say.
- Shawna G.
"The instructor was extremely capable, articulate, knowledgeable, and helpful."
I was pleasantly surprised when I took my first computer course to find that the instructor was extremely capable, articulate, knowledgeable, and helpful. Over the past several years, I have found when trying to resolve a software problem that the quickest, surest solution was to pick up the phone and call this instructor...DeLisa Lee. Since I often find myself combining the work of others into a common format, I often rely on her to provide the help I need.
- Nash G., PhD, PE, DEE
"The training I had with DeLisa Lee was a totally a positive experience..."
I was having a problem with what was for me a complicated Excel spreadsheet. It involved creating macros so that I could hide some of the columns and display an abbreviated version of the file. I had met DeLisa in an earlier course, and knew that she also taught Excel. I called to see if she could help me even though she was not part of the Help Desk group. She very willingly took me step-by-step and I was successful. When I changed the file later, and something did not work because of that change, I called her again and she got me through it in a snap. The training I had with DeLisa Lee was totally a positive experience -- there was nothing she did not know, not a question she could not answer.
- Ken L., SPHR
"You are greatly appreciated!"
DeLisa, I wanted to send my note of thanks to you for all that you have done for me and our staff here. Your ability to communicate about technology that would otherwise be difficult for many of our [employees] and your patience provided confidence and encouragement to many of us as we mastered basic computer technology. You are greatly appreciated!
- Margaret M.